Shipping Policy

1. Shipping Destinations

We currently provide shipping services to the United Kingdom and all European Union countries.

2. Shipping Fees

Standard shipping fee is 4.5€ per order. Free shipping is automatically applied to all orders with a subtotal of 80€ or more before discounts.

3. Order Processing Time

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

4. UK Delivery Time

Standard delivery within the UK typically takes 5–10 business days after the order has been dispatched.

5. EU Delivery Time

Delivery to EU countries generally takes 5–12 business days after the order has been shipped.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number and courier link.

7. Tracking Availability

You may monitor the status of your delivery at any time using the link provided in your shipping notification.

8. Delivery Delays

Delivery times may be extended during sales events, holiday periods, or due to external courier delays.

9. Customs Responsibility

Customers are responsible for any customs duties or import taxes required by their country of residence.

10. Address Accuracy

You must provide a complete and accurate delivery address. We cannot be held responsible for non-delivery caused by incorrect information.

11. PO Box Restrictions

We do not ship to PO boxes, freight forwarders, or parcel collection points unless explicitly agreed.

12. Lost or Stolen Packages

If your package is lost or stolen during transit, contact us immediately so we may open an investigation.

13. Marked as Delivered but Not Received

If tracking shows delivered but you have not received your order, please check with neighbors or local courier services.

14. Shipping Cost Refunds

Original shipping fees are non-refundable unless the item is defective, incorrect, or damaged upon arrival.

15. Split Shipments

In some cases, orders may be split into multiple packages. You will not be charged additional shipping fees.

16. Signature Requirements

Some orders may require a signature upon delivery to prevent loss or theft.

17. Undeliverable Packages

If a package is returned as undeliverable, we will contact you to arrange re-delivery, which may incur additional fees.

18. Shipping Policy Changes

We reserve the right to modify shipping fees, times, and terms without prior notice.

19. Shipping Support

For shipping-related issues, contact us at fgbh5135@outlook.com or call 0800 085 5058.

20. Acceptance of Terms

By placing an order on rolavencia.shop, you acknowledge and agree to all terms outlined in this Shipping Policy.

21. Additional Terms

Any special or promotional shipping offers are subject to availability and may be discontinued at any time.