Frequently Asked Questions

How much is shipping?

Standard shipping costs 4.5€. Orders over 80€ qualify for FREE shipping.

How long does delivery take?

UK orders arrive in 5–10 business days. EU orders take 5–12 business days after dispatch.

How long is order processing time?

Orders are processed within 1–3 business days before shipping.

Can I track my order?

Yes. You will receive a tracking number by email once your order ships.

What is your return policy?

Unworn, tagged items can be returned within 14 days of delivery for a refund.

Do I pay for return shipping?

Yes, unless the item is defective, damaged, or incorrect.

When will I receive my refund?

Refunds are processed within 3–7 business days after we receive your return.

Do you exchange sizes?

Yes, we offer size exchanges based on stock availability.

What if my item is faulty?

Contact us immediately. We will replace it or refund you including shipping costs.

Do you ship outside the EU?

Currently, we only ship to the United Kingdom and European Union countries.

Do you deliver to PO boxes?

No, we require a full physical address for delivery.

How can I change my address?

Contact us quickly. We can update addresses only before the order is shipped.

What payment methods do you accept?

We accept major credit cards, debit cards, and secure online payment methods.

Are your products true to size?

Yes, we provide a size guide on each product page to help you choose correctly.

Can I cancel my order?

Orders can be canceled only before they enter the shipping process.

Why is my order delayed?

Delays may occur due to high volume, holidays, or courier disruptions.

How do I contact customer service?

Email: fgbh5135@outlook.com | Phone: 0800 085 5058

Where are you based?

We are located at 2-4 Petworth Road, Haslemere, GU27 2HR, United Kingdom.

Do you offer wholesale?

For wholesale inquiries, please contact us via email.

How do I unsubscribe from emails?

Click the unsubscribe link at the bottom of any marketing email.

What if my package is lost?

Contact us and we will open an investigation with the shipping carrier.